Internal Quality Assurance system

The Internal Quality Assurance system at InterTranslations is based on:

• quality assurance of ISO 9001:2000
• production of every translation project based on the specifications of DIN EN 15038 standard

Translation process and quality standards

The translator is responsible for transfering the meaning of the source language into the target language, in order to produce a text that is in accordance with the structure rules of the target language, and with the instructions received in the project assignment.

In addition to client-specific rules, InterTranslations' own quality assurance standards are also taken into account. There are known as Translation Standards, and are binding for all translators. The translator is responsible for the quality of the translations, and is required to observe the following: terminology consistency, compliance with the proprietary or client style guide, adherence to grammatical rules, overall consistency, language register, local conventions and regional standards, formatting, in order to service the objective of the translation.

Assurance of quality cooperation

Training of the translators and proofreaders takes place at the beginning of every major project on the text undergoing translation. Throughout the project, translators are encouraged to interact and cooperate with other team members, such as the project manager, the language supervisor, the technical supervisor, proofreaders and other translators.

InterTranslations organises team meetings to resolve terminology issues with the company language supervisor or with the client 's linguistic contact person for approval. Cooperation with the client’s co-ordinators during projects is of primary importance in resolving any linguistic issues, and in optimising services provided. The glossary created in the context of a given project is available to clients online.